TECHNICAL SUPPORT FOR REMOTE/ONLINE LEARNING

To help assist with remote learning during periods of closure/partial closure or pupil isolation, our technical support staff will try to provide you with support if you are experiencing issues.

There are a range of issues pupils might face when making use of C2K MySchool, Google Classroom and other online learning tools.
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These include but are not limited to:

• Forgotten passwords
• Accessing a particular Google Classroom
• Accessing an assignment in a Google Classroom
• Logging into MyMaths or accelerated reader

 
List of Common Issues and Resolutions

• If you accidently locked your account, it will automatically unlock itself again after 30mins.
• If your password has expired you can reset it at https://services.c2kni.net/ums/
• When trying to access Google Classroom, please ensure that you are not already logged in as your personal Gmail account.  

Troubleshooting for Google Classroom
https://support.google.com/edu/classroom/answer/6315899?co=GENIE.Platform%3DDesktop&hl=en

Follow this link to logout of any existing google accounts, then login using your C2k Email address.
https://accounts.google.com/logout
This link will take you directly to Google Classroom
https://classroom.google.com

• Login to Google Classroom by using your C2k email – YOURUSERNAME@c2ken.net
• To Access your C2k Documents directly you can follow this link. https://myfiles.c2kschools.net/HTCOMNET/default.aspx?Mobile=standard​