Sperrin Integrated College
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 TECHNICAL SUPPORT FOR REMOTE/ONLINE LEARNING

To help assist with remote learning during periods of closure/partial closure or pupil isolation, our technical support staff will try to provide you with support if you are experiencing issues.

There are a range of issues pupils might face when making use of C2K MySchool, Google Classroom and other online learning tools.
​
These include but are not limited to:
  • Forgotten passwords
  • Accessing a particular Google Classroom
  • Accessing an assignment in a Google Classroom
  • Logging into MyMaths or accelerated reader
 
List of Common Issues and Resolutions
  • If you accidently locked your account, it will automatically unlock itself again after 30mins.
  • If your password has expired you can reset it at https://services.c2kni.net/ums/
  • When trying to access Google Classroom, please ensure that you are not already logged in as your personal Gmail account.  

Troubleshooting for Google Classroom
https://support.google.com/edu/classroom/answer/6315899?co=GENIE.Platform%3DDesktop&hl=en

Follow this link to logout of any existing google accounts, then login using your C2k Email address.
https://accounts.google.com/logout
This link will take you directly to Google Classroom
https://classroom.google.com
  • Login to Google Classroom by using your C2k email – YOURUSERNAME@c2ken.net
  • To Access your C2k Documents directly you can follow this link. https://myfiles.c2kschools.net/HTCOMNET/default.aspx?Mobile=standard​

    Technical Support Form

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  • Home
  • About
    • About Sperrin
    • Principal's welcome
    • Staff & Governors
    • Vision
    • House System
    • Admissions
    • Policies
    • School Uniform
    • School Development
    • Charity
    • The Little Mermaid
  • Learning
    • Online Learning >
      • Technical Support
    • Learning & Teaching
    • Year 8
    • Sixth Form
    • Curriculum
    • Extra-Curricular
    • Assessment
  • Pastoral Care
  • Grammar & All-Ability Pathways
  • Subject Areas
    • Art & Design
    • Business Studies
    • Careers
    • Computing
    • Drama
    • English
    • Geography
    • History
    • Home Economics
    • Languages
    • Learning for Life and Work
    • Maths
    • Moving Image Arts
    • Music
    • Physical Education
    • Religious Studies
    • Sciences
    • Technology & Design
  • Open Event
    • Prospectus
    • Virtual tour
  • Communications
    • Parents
    • Adverse Weather
  • Examinations
  • Calendar
  • Recruitment
  • Covid-19
    • Lateral Flow Testing
    • Positive Case Contact Form
    • Medical Exemption Form
  • Contact